Turkiye Klinikleri Journal of Medical Ethics-Law and History

.: REVIEW
Ahlaki Zekâ: Sağlık Hizmetlerinin Sunumunda Yeni Bir Kavram
Moral Intelligence: A New Concept in Offering Healthcare Services
Hülya ÖZTÜRKa, Ömür ŞAYLIGİLa
aEskişehir Osmangazi Üniversitesi Tıp Fakültesi, Tıp Tarihi ve Etik ABD, Eskişehir, TÜRKİYE
Turkiye Klinikleri J Med Ethics. 2020;28(1):110-21
doi: 10.5336/mdethic.2018-63002
Article Language: TR
Full Text
ÖZET
 Birey merkezli her uygulama ve çalışma alanı çoklu zekâ kuramlarına ihtiyaç duymaktadır. Yapılan araştırmalar çoklu zekâ yetilerine sahip olan yönetici durumundaki kişilerin iş yaşamlarında daha verimli olduklarını ortaya koymuştur. Bireysel-deneyimsel ve sezgisel durumları içine alan, yönetsel zekâ kavramı içinde bir beceri olarak tanımlanan ahlaki zekâ; eylemin ortaya konmasından önce kişilerin zihinlerinde bu kararı değerlendirdikleri bir zekâ türüne işaret etmektedir. Bu beceri, ayırt edebilme-karar verebilme ve eyleme geçme sonrası kararları kapsamaktadır. Ahlaki zekâ türü özellikle belli gruplar için gereklidir. Bunlar şirket yöneticileri, doktor ve hemşireler, terapistler, psikologlar ve yönetici konumda çalışan kişilerdir. Her gün hastalar ile temasta olan hekim ve hemşirelerin ahlaki zekâ düzeyleri hastalarla kurulan ilişkinin kalitesini artıracaktır. Sağlıkta iletişime olan ihtiyaç sağlık hizmetlerinin karmaşıklaşmasıyla artmakta, iyi bir iletişim; güven, tedaviye uyum, zamandan tasarruf gibi sağlık organizasyonlarının eksikliklerini giderebilmektedir. Hizmet sunumu sırasında iyi ilişkiler kurulmasında ahlaki zekâ parametrelerinden nezaket-tolerans-adalet-empati-kişisel kontrol-eşitlik kavramına ihtiyaç büyüktür. Ahlaki zekâ; sadece aralarında asimetrik ilişki olan sağlık profesyonelleri ve hasta arasında değil, sağlık çalışanlarının ast-üst ilişkilerinde de önemlidir. Ahlaki zekâ parametrelerinin dikkatle takibi açık ve anlaşılır bilgi verilmesini, hastaların tedaviye ilişkin güvenini artıracaktır. Böylelikle hasta merkezli tıp uygulamaları daha çok taraftar bulabilmekte, yüksek nitelikli bakım kurum memnuniyetini artırabilmekte, daha iyi klinik beceriler ve kaliteli sağlık bakımı güçlendirilebilmektedir.

Anahtar Kelimeler: Ahlaki zekâ; sağlık hizmeti; iletişim
ABSTRACT
 Individual-centered practice and workplace needs multiple theories of intelligence. The researches have shown that people who have multiple intelligence abilities are more efficient in their work life. Moral intelligence, that is described as a skill within the concept of administrative intelligence which includes individual-emprical and intuitional skills; refers to a kind of intelligence with which individuals evaluate their decisions in their minds before taking an action. This skill involves distinguishing-making decisions and decisions after taking an aciton. Moral intelligence is required especially for specific groups. These are company administratives, doctors, nurses, therapists and psychologist and people who work in managerial positions. Moral intelligence levels of the doctors and nurses who are in contact with patients every day would raise the quality of healthcare professional-patient relationship. The need for good communiciation in healthcare increases as health services get complicated. The need for communication in health increases with the complexity of health services, good communication; it can overcome the shortcomings of health organizations such as trust, adaptation to treatment and saving time. Building good relationships while offering a service, the need for moral intelligence parameters kindness, tolerance, justice, empathy, self-control, conscience and respect is great. Moral intelligence is not only important for health professionals and patients who has an asymmetrical relationship but also important for superior-subordinate relationships of health care personnel. Following moral intelligence parameters carefully and giving clear and understandable information to patients will build their confidence to treatment. Thus, patient-centred medical practices can find more supporters, gratitude for high quality care institutions can raise, and better clinical skills and high quality health care can be improved.

Keywords: Moral intelligence; health services; communication
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