Turkiye Klinikleri Journal of Health Sciences

.: ORIGINAL RESEARCH
Exploring Societal Perspectives on Healthcare Violence: A Comprehensive Analysis of Twitter Discourse: A Qualitative Research
Sağlık Hizmetlerinde Şiddete Toplumsal Bakış Açısının İncelenmesi: Twitter Söyleminin Kapsamlı Bir Analizi: Nitel Bir Araştırma
Sevda YAMANa , Fadime BAŞTÜRKb
aYozgat Bozok University Akdağmadeni School of Health, Yozgat, Türkiye
bYozgat Bozok University Research and Application Hospital, Yozgat, Türkiye
Turkiye Klinikleri J Health Sci. 2024;9(1):190-201
doi: 10.5336/healthsci.2023-99173
Article Language: EN
Full Text
ABSTRACT
 Objective: Increasing violence against healthcare workers poses significant challenges in service delivery and workforce retention. This study examines the phenomenon of violence against healthcare professionals by analyzing Twitter discussions as a window to public perceptions and attitudes. Material and Methods: This research used qualitative content analysis approach. The study aimed to identify common themes, trends and user perspectives on violence against healthcare professionals. Through analysis, the study identified user profiles, trending topics, and violence categories. Results: The findings revealed that tweets discussing violence in healthcare came primarily from users associated with the medical professions, healthcare institutions, patients and their relatives. The study identified recurring themes such as fatal attacks against healthcare professionals, non-fatal physical attacks, and incidents of psychological abuse. Tweets often criticized the inadequacy of legal measures and social indifference to healthcare violence. Tags and key terms such as #violence, #doctor, #nurse, #threat and #attack were common in these discussions. Conclusion: This research contributes to the limited literature on societal perspectives of violence in health care. It highlights the need for comprehensive data to understand the multifaceted nature of this problem, revealing the diversity of events and user responses. The study highlights the role of social media, particularly Twitter, in facilitating discourse about violence and its consequences in healthcare. These insights can help design effective interventions and policies to address and reduce violence against healthcare workers, and ultimately improve the work environment and quality of patient care.

Keywords: Workplace violence; social media; qualitative research; practice management
ÖZET
 Amaç: Sağlık çalışanlarına yönelik şiddetin artması, hizmet sunumunda ve iş gücünün elde tutulmasında önemli zorluklara yol açmaktadır. Bu çalışma, sağlık çalışanlarına yönelik şiddet olgusunu, kamuoyunun algı ve tutumlarına açılan bir pencere olarak Twitter tartışmalarını analiz ederek incelemektedir. Gereç ve Yöntemler: Bu araştırmada, nitel içerik analizi yaklaşımı kullanılmıştır. Çalışmada sağlık çalışanlarına yönelik şiddete ilişkin ortak temaların, eğilimlerin ve kullanıcı bakış açılarının belirlenmesi amaçlandı. Araştırma, analiz yoluyla kullanıcı profillerini, trend konuları ve şiddet kategorilerini belirledi. Bulgular: Bulgular, sağlık hizmetlerinde şiddeti tartışan tweetlerin öncelikle tıp mesleğiyle ilişkili kullanıcılardan, sağlık kurumlarından, hasta ve hasta yakınlarından geldiğini ortaya çıkardı. Araştırmada sağlık çalışanlarına yönelik ölümcül saldırılar, ölümcül olmayan fiziksel saldırılar ve psikolojik istismar olayları gibi tekrar eden temalar belirlendi. Tweetlerde sıklıkla yasal tedbirlerin yetersizliği ve sağlıkta şiddete karşı toplumsal kayıtsızlık eleştiriliyordu. Bu tartışmalarda; #şiddet, #doktor, #hemşire, #tehdit, #saldırı gibi etiketler ve anahtar terimler yaygındı. Sonuç: Bu araştırma, sağlık hizmetlerinde şiddetin toplumsal perspektiflerine ilişkin sınırlı literatüre katkıda bulunmaktadır. Olayların çeşitliliğini ve kullanıcı yanıtlarını ortaya çıkararak, bu sorunun çok yönlü doğasını anlamak için kapsamlı verilere olan ihtiyacın altını çiziyor. Çalışma, sosyal medyanın, özellikle de Twitter'ın, sağlık hizmetlerinde şiddet ve sonuçları hakkındaki söylemi kolaylaştırmadaki rolünü vurguluyor. Bu bilgiler, sağlık çalışanlarına yönelik şiddeti ele almak ve azaltmak için etkili müdahalelerin ve politikaların tasarlanmasına ve sonuçta çalışma ortamının ve hasta bakımının kalitesinin iyileştirilmesine yardımcı olabilir.

Anahtar Kelimeler: İş yerinde şiddet; sosyal medya; niteliksel araştırma; uygulama yönetimi
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30.03.2014

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