Turkiye Klinikleri Journal of Nursing Sciences

.: ORIGINAL RESEARCH
Hemşirelik Bakım Kalitesinin Hasta ve Hemşireler Tarafından Algılanması: Tanımlayıcı Çalışma
The Perception of Nursing Care Quality by Patients and Nurses: Descprictive Study
Derya GÜLENa, Ayten ZAYBAKb
aUzunköprü Devlet Hastanesi, Edirne, Türkiye
bEge Üniversitesi Hemşirelik Fakültesi, Hemşirelik Esasları ABD, İzmir, Türkiye
Turkiye Klinikleri J Nurs Sci. 2023;15(1):108-17
doi: 10.5336/nurses.2022-89802
Article Language: TR
Full Text
ÖZET
 Amaç: Bu araştırma, hasta ve hemşirelerin, hemşirelik bakım kalitesi algısını belirlemek amacıyla tanımlayıcı ve kesitsel olarak yapılmıştır. Gereç ve Yöntemler: Araştırma 1 Nisan- 15 Kasım 2019 tarihleri arasında Türkiye'nin Kuzey Batı bölgesinde bulunan bir devlet hastanesinde yapılmıştır. Araştırmanın örneklemini, araştırma tarihlerinde araştırmanın yapıldığı hastanede yatan 100 hasta ve aynı hastanede çalışan 75 hemşire oluşturmuştur. Veriler bir araştırmacı tarafından anket yöntemi ile toplanmıştır. Verilerin toplanmasında, hasta ve hemşire tanıtım formu ve Bakım Davranışları-24 Ölçeği kullanılmıştır. Verilerin değerlendirilmesinde sayı ve yüzdelik dağılımlar ile Mann-Whitney U ve Kruskal-Wallis testleri kullanılmıştır. Araştırma için tıbbi araştırmalar etik kurulundan yazılı izin alınmıştır. Bulgular: Araştırma sonucunda, Bakım Davranışları Ölçeği toplam puan ortalaması, hastalarda 5,61±0,55, hemşirelerde 5,23±0,50 olarak bulunmuştur. Hastaların Bakım Davranışları Ölçeği puan ortalamalarının hemşirelere göre anlamlı derecede yüksek olduğu saptanmıştır (p <0,05). Hemşirelerin eğitim durumu ve hemşirelik bakımı konusunda eğitim alma durumu bakım kalite algı puanını etkilerken (p<0.05); yaşı, cinsiyet, çalıştığı klinik, çalışma yılı, daha önce hastanede yatma durumu bakım kalitesi algısı puanını etkilemediği saptanmıştır. Hastaların cinsiyeti bakım kalite algı puanını etkilerken (p<0.05); yaş, eğitim, gelir durumu, yattıkları klinik, daha önce hastanede yatma durumunun bakım kalitesi algı puanını etkilemediği belirlenmiştir (p<0,05). Sonuç: Hastaların ve hemşirelerin bakım kalitesi algısı puanları ortalamanın üstündedir. Hastaların bakım kalitesi algısı puanı hemşirelerden daha yüksektir.

Anahtar Kelimeler: Hastalar; hemşirelik; hemşirelik bakımı; sağlık bakım kalitesi
ABSTRACT
 Objective: This research was conducted as a descriptive and cross-sectional study to determine the perception of nursing care quality by patients and nurses. Material and Methods: The research was conducted in a state hospital in the Thrace region between April 1- November 15, 2019. The sample of the study consisted of 100 patients hospitalized in the hospital where the research was conducted and 75 nurses working in the hospital. The data were collected by a researcher using the questionnaire method. In collecting the data, the patient and nurse identification form and the Care Behaviors-24 Scale were used. Number and percentage, distributions and Mann-Whitney U, Kruskal-Wallis tests were used to evaluate the data. Written permission was obtained from Medical Research Ethics Committee for the study. Results: The patients' Care Behavior Scale total score average; 5.61±0.55, mean score of nurses was 5.23±0.50. It was determined that the Care Behaviors Scale score averages of the patients were significantly higher than the nurses (p <0.05). While nurses' education level and education about nursing care affect nursing quality perception score (p<0.05); age, gender, clinic where nurses work, working year, previous hospitalization status did not affect the nursing care quality perception score. The gender of the patients affected the care quality perception score (p<0.05); age, educational status, income status, clinic of the patient, and previous hospitalization status did not affect the perception score (p<0.05). Conclusion: The care perception scores of patients and nurses are above the average. The patients' quality of care scale scores are higher than nurses.

Keywords: Patients; nursing; nursing care; quality of health care
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